Returns & Exchanges
At Nalli, we strive to ensure your complete satisfaction with our handcrafted silk sarees; however, if you are not entirely pleased with your purchase, we offer a seamless return and exchange process within 7 days of delivery.
Initiate Request
Log in to your Nalli account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Check Verification
Ensure the saree remains unworn, unwashed, and includes all original tags and the silk mark certificate for verification by our quality team.
Schedule Pickup
Once your request is approved, our logistics partner will arrange a convenient pickup from your registered address within 48 hours.
Refund Processing
After the item reaches our warehouse and passes the final inspection, your refund or exchange credit will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing